Refund Policy

DATAEX offers a fully functional 30-day free trial so you can evaluate the software before purchase. Because you can test the complete product, refunds are generally not expected after a license purchase. That said, if you encounter a technical issue that prevents successful use after purchasing, contact us within 14 days of purchase and we’ll work with you to resolve the issue or provide a refund when appropriate.

How to request a refund

• Email: dataexnow@gmail.com
• Include your order ID, purchase email, and a brief description of the issue.
• We may request logs or screenshots to troubleshoot.

Purchases are processed by FastSpring, the Merchant of Record, who also handles applicable taxes at checkout.